Frequently asked questions.
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Frequently asked questions. *
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve answered some of the most common questions our clients ask. If you have a question not listed here, feel free to contact us — we’re happy to help!
General Questions
Q: What areas do you serve?
A: We proudly serve Onondaga County and surrounding areas. If you're unsure whether we cover your location, just give us a call or send us a message!
Q: What cleaning services do you offer?
A: We offer a wide range of services including:
Residential Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Office & Commercial Cleaning
Post-Construction Cleaning
Airbnb / Rental Turnovers
Pet Sitting
Pet Boarding
Snow Removal
Q: Are you licensed?
A: Yes! We are fully licensed for your peace of mind and protection.
Appointments & Scheduling
Q: How do I book a cleaning appointment?
A: You can book directly through our website, give us a call, or send us a message through our contact page. We’ll confirm your appointment and answer any questions you have.
Q: How far in advance should I schedule?
A: We recommend scheduling at least 3–5 days in advance, especially for deep cleans or weekend appointments. However, we do our best to accommodate last-minute bookings when possible.
Q: Do I need to be home during the cleaning?
A: It’s completely up to you. Many clients prefer to provide us access and return to a sparkling clean home. If you're not home, we just need a way to get in (e.g., key, code, or lockbox).
Pricing & Payment
Q: How much does your cleaning service cost?
A: Pricing depends on the size of your home or business and the type of service requested. Contact us for a free estimate or fill out our online quote form.
Q: What forms of payment do you accept?
A: Invoices are available upon request.
Q: Do you offer recurring service discounts?
A: Yes! We offer discounted rates for weekly, bi-weekly, and monthly clients.
Cleaning Process
Q: Do you bring your own supplies and equipment?
A: Yes, we bring all the necessary cleaning supplies and equipment. If you have specific products you'd like us to use, just let us know!
Q: What products do you use? Are they eco-friendly?
A: We use high-quality, non-toxic, and eco-friendly products whenever possible. If you have sensitivities or product preferences, we're happy to accommodate.
Q: What if I’m not satisfied with the cleaning?
A: Your satisfaction is our priority. If something isn’t right, let us know within 24 hours and we’ll make it right — no extra charge.
Other Questions
Q: Do you clean after pets?
A: Absolutely! We’re happy to clean homes with pets. Please let us know in advance so we can bring the appropriate tools for fur and dander.
Still have questions?
📞 Call us: 315-264-7771
📧 Email us: prodagacleaningservices@gmail.com